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The Big Bad Wolf Online Book Sale will begin on 8th August 2022 at midnight and end on 15th August 2022 at 11:59 PM.

We have a huge selection of books and other items spanning a wide variety of categories and genres. To make it easy for you to browse, there are two ways to navigate:

Search Field:

Enter a book title, author, keyword or ISBN into the Search field found at the top of our webpage and then press the magnifying glass icon.

Categories:

An extensive list of categories and sub-categories can be found at the top of the webpage, with drop-down menus. Just move the mouse pointer and click on the categories or sub-categories.

Unfortunately, that isn’t possible as the Big Bad Wolf Online Book Sale does not take special orders at the moment.

The most likely reason is that there are books in your cart that are “Out of Stock”. Please remove the out of stock books and then proceed to “Checkout”.

We sincerely apologize for the delay in our response, we aim to respond to enquiries within 24 hours.

To register, simply click on the following link “https://my.bbwbooks.com/account/register”. It will lead to the registration page for you to fill in the required details. For assistance, please email us at supportmy@bbwbooks.com

You will be entitled to ongoing attractive discounts and promotions.

To change the information in your account, you will need to Log In to your account and click on Profile. You will then be able to view and edit your information from your profile page.

For a quick checkout experience, please ensure that you are logged in before placing an order. Once logged in:

Step 1: Select the Book of your choice

Step 2: Click on the ‘Add to Cart’ icon

Step 3: Click the Shopping Cart Icon

Step 4: Confirm the details of the item(s) you have ordered

Step 5: Key in your user ID and Password.

 

a)  Shipping Address

b)  Shipping Method

c)  Payment Method

d)   Proceed to ‘Checkout’

You may continue to shop and add as many items as you wish to your order, as long as you have not proceeded to Checkout and made payment. Unfortunately, we are unable to combine orders or add items to an order once it has been paid for.

Upon receiving your order, we will send you a notification email. In the unlikely event that we are unable to fulfil your order for any reason, we will notify you and process a refund for you.

We suggest that you complete your purchase as soon as you have placed your items in your cart as all items are available only “While Stocks last”. We are unable to guarantee that your chosen items will still be available later.

Please try refreshing your browser and clearing your cookies and cache. If the problem persists, please email a screenshot to supportmy@bbwbooks.com so that we may assist you further.

Yes, notification emails will be sent to you confirming the status of your order once you have placed it. The emails that you will receive are:

1. Order Confirmation – Order Number Provided (Once Order is Captured)
2. Payment Confirmation – Invoice Provided (Payment Captured)
3. Shipping Confirmation – Tracking number Provided (Ready to be Shipped)

As our online store is set up to process your orders quickly and efficiently, we regret that your delivery address cannot be changed. Please be sure to enter a complete address upon your checkout.

It is not possible to amend or cancel items. The Big Bad Wolf Online Book Sale is only of short duration, orders are processed and packed as quickly and efficiently as possible. Hence, please be sure to check through your cart carefully before making payment.

Cancellation of an order is not possible once it has been processed. Please be sure to check
your email (inbox/junk/spam) to ensure you have not missed an order invoice before you proceed to make a new order. Should you still be unsure, you may email us at supportmy@bbwbooks.com

If the status of your order indicates as “Pending”, it means that payment was not received. To verify if your order was successful, we would recommend checking your email (inbox/junk/spam) to see if you have received an invoice. If you have not received it, please email is at supportmy@bbwbooks.com

Log in to your account and click on “My Order”, your order status will show “Paid”. Alternatively, you may check your email (inbox/spam) to view your order invoice from the Payment Confirmation Email. In the event you have not received the invoice or are unable to check on the status of your order, please do not hesitate to email us at supportmy@bbwbooks.com

The modes of online payment that we accept are:

Big Bad Wolf Malaysia
• Debit and Credit Cards (VISA and MasterCard)
• FPX Online Banking
• E-Wallets (Boost, MCash, Touch ‘N Go, GrabPay and Maybank QR)

Reasonable delivery charges will automatically be calculated at the checkout page before you complete your order. Charges are based on local delivery rates only. There are no additional taxes or customs charges.

FREE SHIPPING is applicable for West Malaysia with a
minimum nett spend of MYR 80
and above in a single order.

For deliveries to Peninsular Malaysia, the delivery will take approximately 3 to 8 business days from the date payment is received.


For deliveries to East Malaysia, the delivery will take approximately 10 to 18 business days from the date payment is received.

Unfortunately, our courier partner company only schedules deliveries on weekdays, from Mondays
to Fridays with no delivery on Public Holidays.

If you have filled up the wrong shipping address, kindly contact us at supportmy@bbwbooks.com. Do note that orders that require change of address maybe subject to additional
surcharges based on the postcode location of the new shipping address.

In the unlikely event that you do not receive your order within the specified delivery period, please check with the relevant courier company or by contacting us at supportmy@bbwbooks.com with the details.

Please contact the relevant courier company and provide your tracking number for them to investigate and revert to you accordingly. If you have questions, you may refer to our Shipping Policy (https://my.bbwbooks.com/pages/cancelation-refund-policy). Please do not hesitate to email us at supportmy@bbwbooks.com

Please notify us via email at supportmy@bbwbooks.com and include the following information. Once all the relevant information is gathered, we will investigate and keep you advised accordingly of the resolution.

1) Order Number
2) Photos of the damaged item(s)

To offer you the best prices at our Big Bad Wolf Online Book Sale, we strictly impose a non-cancellation and non-refund policy on all items sold.

We are unable to cancel, combine or add items to an order once it has been placed. To avoid this predicament, we encourage you to spend as much time as you want shopping, deciding and checking the order before proceeding to Checkout to make payment.

For further assistance, please email us at supportmy@bbwbooks.com

If you encounter any of these issues, please try refreshing your browser, clearing cookies and cache. If the problem still persists, please email us at supportmy@bbwbooks.com. Please include a screenshot of the error in your email for us to be able to assist you further.

Please do email us at
supportmy@bbwbooks.comwith the details below and we will be look into this:

1. Your registered e-mail address with BBW Online

2. The discount code that you have been trying to use.

Please clear your cache and cookies and try again. Should this issue persist, please do not hesitate to email us at supportmy@bbwbooks.com. Please include the details below so that we can assist you efficiently.

1. Screenshots/Images of the issue or error.

2. The browser that you are using, i.e. Chrome, Internet Explorer, Mozilla Firefox, etc.

3. The device that you are using, i.e. IOS or Android.

- Free shipping is applicable with a minimum spend of RM80.00 nett*

- Free shipping is applicable for orders and deliveries within West Malaysia.

- No promotion code is required, free shipping will be automatically applied at checkout.

- Nett spend is calculated after all the sales discounts and promotions have been subtracted from the gross sales amount.

- Once the parcel is shipped out from our warehouse, delivery will take between 3 to 8 business days.

- This promotion is valid from 8th August 2022 (12:00pm) – 15 August 2022 (11.59pm) during the Big Bad Wolf Online Sale.

- Big Bad Wolf Book Sdn. Bhd. reserves the right to change the terms and conditions at any time without prior notice.

- RM5 off is applicable for all orders and deliveries within East Malaysia

-No promotion code is required, RM5 off shipping will be automatically deducted at checkout.

- Nett spend is calculated after all the sales discounts and promotions have been subtracted from the gross sales amount.
- Once the parcel is shipped out from our warehouse, delivery will take between 7 to 14 business days

- This promotion is valid from 8 August 2022 (12:00pm) – 15th August 2022 (11:59pm)

- Big Bad Wolf Books Sdn. Bhd. reserves the right to change the terms and conditions at any time without prior notice.

- This promotion is applicable to all Big Bad Wolf Malaysia online customers

- Promo code is required upon checkout for promotion. (BBW20)

- Nett spend is calculated after all the sales discounts and promotions have been subtracted from the gross sales amount.

- This promotion is valid from 8 August 2022 (12:00 PM) – 15 August 2022 (11:59 PM) during the campaign period

- Big Bad Wolf Books Sdn. Bhd. reserves the right to modify any of the above terms and conditions without prior notice.